Portugal, Spain and France - What to know before you go!

How to Prepare for Your Pilgrimage:
Thank you for your desire and readiness to visit these places of grace and prayer. As we would like your trip to be as pleasant and helpful as possible. It is important to note that you pilgrimage will be packed full of spiritual activities and sightseeing. We do not include much free time for recreation, such as shopping. This is because our desire is to offer you the most comprehensive pilgrimage possible. However, all tours/activities are optional, and if you feel you are unable to keep up with the pace of the tour, manage the terrain, or would like free time for your own interests, you are welcome to refrain from participating in any aspects of the program you desire (of course, no refund can be issued for any aspects of the tour which you choose not to participate in).

It is also important to note that the amount of walking is significant, and the terrain varies greatly through out our tours. You will encounter hills, mountains, unpaved streets, cobblestone streets, etc. Please prayerfully consider whether or not you are up to such physical activities prior to registering. For this reason, we would like to offer you some recommendations, and we ask you sincerely to read them carefully.

A couple of weeks before your pilgrimage, one should begin preparing physically as well as spiritually.

1 - If not accustomed to physical activity begin walking "briskly" 1-2 times a day; build up to 2-3 miles with no discomfort.

2 - If possible attend daily Mass or attempt to spend quiet time in church during lunch or after work.

3 - Pray for Jesus and His Blessed Mother to open your heart and mind to be responsive to new perspectives, ideas, their words laid on your heart, etc.

4 - Begin praying the rosary daily ( Learn How to Pray the Rosary ) or at least the Apostle's Creed, 7 Our Father's, 7 Hail Mary's & 7 Glory Be's as Our Lady has requested; this takes about 5-7 minutes.

New Security Procedures:
All liquids, gels and aerosols must be in three-ounce or smaller containers. Larger containers that are half-full or toothpaste tubes rolled up are not allowed. Each container must be three ounces or smaller.

All liquids, gels and aerosols must be placed in a single, quart-size, zip-top, clear plastic bag. Gallon size bags or bags that are not zip-top such as fold-over sandwich bags are not allowed. Each traveler can use only one, quart-size, zip-top, clear plastic bag.

Each traveler must remove their quart-sized plastic, zip-top bag from their carry-on and place it in a bin or on the conveyor belt for X-ray screening. X-raying separately will allow TSA security officers to more easily examine the declared items. Visit the TSA (Transportation Security Administration) for complete details.

General Info About Your Documents, Flights, Arrival & Travel:

Final Documents:
Medjugorje Web will ship your final documents to the address provided on your reservation application approximately 2-3 weeks prior to your scheduled departure date. The package will be delivered by Priority Mail. Your final documents will include your flight schedule with electronic ticket number, hotel confirmations, emergency contacts, general trip information, luggage tags, portfolio of travel documents, flight bag, and more. Carefully review your tickets to ensure that your name on the tickets are an exact match to that of your passport. Please note that the name field on your tickets is only 19 characters long, therefore names exceeding this length will be cut off (this is not a problem, as your actual reservation contains your full name). Please also carefully review the itinerary provided to ensure that all departure and destination cities, as well as dates, are correct. Please contact Medjugorje Web immediately should any discrepancies be found. *Please note that late payment/bookings can cause delay in the shipment of your final documents.

International Flights:
We recommend that you check in for your international flight three hours prior to the scheduled departure time. Passengers must personally check their luggage at the airline counter. Please advise the airline representative of your final destination upon check in so that you will not need to claim your baggage and recheck it during flight connections. Please note that our pilgrims travel from across the world. You will be traveling independently for all flights until your arrival at your final destination. You will not have a tour escort with you during your flights. Please be advised that Medjugorje Web attempts to centralize as many pilgrims as possible on the same flights, so you may arrive/depart on the same flights as many of your co-pilgrims (for additional information see "Arrival Procedure" below).

Airline Connections:
Our booking agent will book your airline reservations based on the routings provided to us, including connection time, cities for connections, and partner carriers. Airlines determine the standard for the required minimum connecting time to transfer from one gate to another for each specific airport. At times, the connection times provided by the airlines are quite tight (i.e. 45 minutes) and require passengers to make haste during their connections. At times the airline connection times are quite long, due to the flight availability at the time of booking. While we wish we could determine the connection times for each of our clients, we are subject to the rules, regulations, and availability of the carriers we work with. We also must ensure that all reservations correspond so that each participant is able to meet the group transfer to/from the airport to hotel and hotel to airport. We promise to do all in our power to provide you with the most convenient flight schedule available to us with our partner airline carriers at the time of your booking, however, we must still follow all appropriate airline rules and regulations.

Airline Tickets:
Airlines now require that we provide electronic tickets (a.k.a. "e-tickets") in place of paper tickets. At check-in, you should be ready to provide your flight itinerary which was provided with your final documents and passport to the agent. The airline agent will then check you in for your flight, check your luggage, and provide you with a boarding pass for your flights. In the very rare occurance where an e-ticket cannot be issued, you will receive your tickets in a paper form. Please note that paper tickets must be present in order to check in, and or board the plane.

Code-share Flights:
Many airlines participate in agreements/alliances with other airlines which permit passengers to travel from one point to another using more than one carrier. While your ticket may indicate that you are flying with one carrier (eg: Air France), you may find that you are actually seated in a plane belonging to another carrier (eg: Delta). Please review your airline itinerary carefully to determine which airline you should go to for check-in; if your flight is operated by a carrier other than the primary airline indicated on the itinerary, your itinerary will state "Flight Operated by (Airline)." You should check-in for your flight with the agent the plane is "operated by." If you have any concerns regarding which airline to check-in with, you may contact the airline directly or Medjugorje Web for clarification.

Airline Mileage Accounts:
Please contact the airline directly to open a mileage account and to obtain credit for the miles flown on this trip. Please be sure to save all boarding pass stubs from your trip as you may need them for proof of travel when obtaining milage credit upon your return.

Passports and Visas:
All U.S. citizens must have a valid passport to enter Mexico. Please note that for most travel abroad your passport MUST be valid for 6 months after your scheduled return date. For additional information on obtaining a US passport please visit: http://travel.state.gov/passport/passport_1738.html. A visa is not required for citizens of the USA for most of our destinations. For example the following countries do not require US citizens to obtain a visa for entrance: Portugal, Spain, France, Italy, Germany, Croatia, Bosnia, Austria, Poland, Czech Republic, Hungary, Ireland, Israel, Turkey, Greece. Please be advised that it is the passengers responsibility to reconfirm if any visa's are required for their trip itinerary.

Health Precautions:
No inoculations are necessary for travel to Mexico from the US. But consult with your health care provider before traveling. In order to prevent "Montezuma's Revenge", avoid the tap water, including ice cubes. Your stomach may still become upset due to the change in diet. Bring anti-diarrhea medicine just in case. For the latest overseas travel health information, call the Center for Disease Control's travelers' hotline at 1-800-232-4636. Or visit their web site at www.cdc.gov.

Travel Warnings:
US State Department Travel Advisories: For up to date US State Department travel advisories you may visit: http://travel.state.gov/travel

Arrival Procedure:
After disembarking from the plane you will clear immigration, and proceed to the baggage claim to locate your luggage. You will exit the baggage claim through customs into the "arrivals hall/ lounge." Look for the Medjugorje Web representative who will be holding a sign with your name and/or "Medjugorje Web." You will be transferred to your hotel where you will meet your guide and the rest of your group. Please remember to look for the sign!

If your plane arrives late, or you are re-routed you will probably miss the group transfer which is included in your package. In such circumstances you will need to pay for a taxi or private transfer to take you to your hotel. This cost will be at your own expense, and you may submit a claim to the airlines for reimbursement upon your return and/or to your travel insurance. For most destinations taking a taxi from the airport to your hotel is the easiest and least expensive course of action. However, for some destinations even a taxi can be very expensive due to the distance you are traveling. If you prefer to have a private transfer arranged for you in lieu of taking a taxi, you will need to contact Medjugorje Web to advise us of your flight delay and new arrival time at least 4 hours prior to your new arrival time. In this case will do all possible to arrange for a private transfer to meet you upon your arrival, however, you will be responsible to remit payment to your driver upon drop off at your destination. If you arrive at your destination, and are unable to locate your driver or a taxi, please call your local emergency contact (listed in your Final Instruction Booklet) so that they may dispatch a transfer for you. Please remember to save your receipts. We strongly recommend the purchase of Traveler's Insurance for this reason (http://www.medjugorje.org/insurance.htm).

Luggage:
Please contact your air carriers prior to packing and again with in 24 hours of your departure to verify their current baggae policy, as they are subject to change and frequently evolving. In general, most international flights permit one piece of checked luggage, one carry-on bag, and one personal item. Although many airlines will permit you to check a second piece of luggage at an additional cost. International air carriers are becoming stricter about the size and weight of baggage and carry-on luggage. In most cases your checked luggage must be under 50 lbs (23 kg), and not exceed external dimensions of 62 inches (length+width+height). For most carriers a carry on bagg may not exceed 22" x 14" x 9" and 20 lbs. You are also permited to bring aboard the plane 1 personal item such as a purse, laptop bag, camera bag, shopping bag, or similar. Porterage for one suitcase on tour is included in the tour price. Due to limited coach capacity, this single bag should have dimensions not exceeding 45 in overall dimensions (length+width+height) and weight not exceeding 50 lbs (23 kg) on most airlines. A charge of USD 3 per traveling day will be collected by the Tour Director if a second piece of baggage is carried, or if the suitcase exceeds the established weight and/or dimensions. For health reasons, porters may refuse to carry very heavy suitcases.

Be sure to carry ALL travel documents and money on your person but not all in the same place to limit the inconvenience in case of loss. Do not keep money, important documents and medicines in your checked suitcase. Please leave your jewelry at home. We recommend a money belt worn inside your clothes, while touring. On departure from your hotel, remember to double check that you have your money belt with you, and that you have collected any items left in your room safe or the hotel safe. Please, at all times, be as vigilant as you would be in any major city, especially in crowded places such as subways, squares or churches/cathedrals. Never leave your bags unattended or out of sight in public areas, including airports, hotel lobbies or dining rooms.

Be sure to keep ALL medications in your carry-on bag during your trip in case your suit case should be lost. Also bring enough medication for several additional days in case you should get delayed upon your return.

Keep a separate list of important numbers, i.e. passport, traveler’s checks, and credit cards, in your luggage, together with photocopies of airline tickets and the relevant pages of your passport/visas.

The same common-sense rules of safety and security apply here as to anywhere else:
Avoid excessive displays of jewelry or cash (only carry sufficient for daily needs)
Use room safes or leave items with the hotel manager
Make certain that any valuables are insured against theft
Avoid exploration on your own of unfamiliar streets or areas
Be especially cautious if gypsies approach you begging

Insurance:
Please note that traveler's insurance is STRONGLY recommended for all pilgrims. Be advised that traveler's insurance can not be purchased after you have paid in full for your trip. For those who have purchased Travelers Insurance through us, a pamphlet will be included in your final documents. Please refer to this brochure for specific stipulations or questions. For more information you can also visit http://www.medjugorje.org/insurance.htm

Transportation is by private motor coach:
The duration of driving time between cities/countries can range extensively depending on your itinerary. Some days may include only short transfers on the bus from your hotel to a resturant, or similar. Other days you may drive a couple of hours to travel from one city to another. There are some days/itineraries which may include up to 8 hours of driving in one day. During travel days with extensive driving the coach will stop for bathroom/stretch (approximately every 2 to 3 hours) breaks as well as a lunch stop.

Money:
Make sure to bring along a credit card for convenience and security. Credit cards offer a very reasonable exchange rate and can be cancelled should it be lost. Visa or MasterCard are the best options as American Express and Discover Card are not accepted in most stores outside of the USA. We recommend that you exchange US dollars (USD) at your local bank prior to departure if possible, in order to obtain the best exchange rate. It is also practical and cost effective to withdraw local currency using your ATM/Debit card during your trip. ATMs are readily available in most of the destinations we service, and are very similar to those in USA. Most offer English as a language option. It is recommended that you contact your local bank and credit card companies before departing on your trip to advise them that you will be traveling. Traveler's checks are NOT reccommended, as they are often not accepted and are difficult to exchange during the trip.

Be advised that exchanging money at airports will result in higher fees. We strongly recommend that you refrain from exchanging money at your hotel or local change booths, as the fees are extremely high.

We are frequently asked, "How much money should I bring with me?" This is a difficult question to answer and is different for each person. The type of lunches you prefer can make a big difference (restaurant vs cafe). Are you planning on purchasing mementos for yourself or loved ones? We recommend that the minimum spending money you should bring with you / budget for, in addition to the suggested tips, is the equivalent of EUR 25.00 per day. Remember, you can always spend less, or bring money home!

Currency Exchange:
The EURO is the currency of Portugal, Spain, and France. As of April 1, 2013 the exchange rate is approximately $1.00 USD (US Dollar) = € 0.78 EUR (Euro) // € 1.00 EUR (Euro) = $1.28 USD (US Dollar). Keep in mind that this is the "pure" exchange rate, any form of currency exchange has some fees associated. For up to date currency exchange rates please visit www.xe.com. Please note that the currency flocculation has been particularly volatile in the last year, so we strongly urge you to check the current exchange rates prior to departure and prior to exchange.

Currency Exchange:
Dollar / Euro Converter: www.xe.com

ATM Machines:
ATM machines can be found at most bank branches, post offices, train stations, airports, shopping centers, etc. and are accessible 24 hrs/day. Most banks charge a commission when you withdraw money, especially if it is from the network of another bank. You should ask your bank for information about where you can use your card and what commissions are charged for withdrawing money. Most US banks assess a $2.00-$5.00 international ATM fee in addition to the ATM's usual fee of 1-3 euros. Your bank will utilize an exchange rate that is a couple percent above the "true" exchange rate." Be sure to find out your daily withdrawal limit before you depart. You can also get cash advances on your credit card at an ATM. Credit card companies try to protect themselves from theft by limiting the funds someone can withdraw outside their home country, so call your credit card company before you leave home. And keep in mind that you'll pay interest from the moment of your withdrawal, even if you pay your monthly bills on time.

Value Added Tax (VAT):
There is 20% value added tax on most goods and services in Europe. At retail stores, this tax is always already included in the price. Upon making a purchase of $50.00 or more at a gift store that has an agreement wit the VAT authorities, you should fill out a form at the store and have it stamped there. You will be eligible, upon presenting the form and the item, for a 20% refund at the airport prior to departure. Do not pack these gift items in your luggage. They should be kept in your hand luggage. By the way, tourist services, such as hotel accommodations and meals taken in hotels, paid with foreign currency are exempt from VAT tax.

How to Get Your VAT (Value Added Tax) Refund:
Portugal, Spain, and France's sales tax, or VAT (value-added tax), is 20%, but you can get most of that back if you spend € 175 (EURO) or ($274.54 USD as of March 27, 2008) or more at any participating retailer. You must be over 15 years old, and you must present a passport. The name of the refund is détaxe, meaning exactly what it says. You never really get the full 20% back, but you can come close. After you spend the required minimum amount, ask for your détaxe papers. For additional information on the VAT refund http://en.wikipedia.org/wiki/Value_added_tax. All refunds are processed at the final point of departure from the E.U., so if you're going to another E.U. country, you don't apply for the refund in Portugal, Spain, or France. Mark the paperwork to request that your refund be applied to your credit card so you aren't stuck with a check in Euros. Even if you made the purchase in cash, you can still get the refund on a credit card. This ensures the best rate of exchange. You can get cash in some airports, but if you don't take the cash in Euros, you'll lose money on the transaction. If you're considering a major purchase, ask the store policy before you get too involved -- or be willing to waive your right to the refund.

Weights and Measures:
The metric system is used exclusively through out Europe . A kilometer is a bit over 1/2 mile (.62 miles). A kilogram equals 2.2 pounds.

Time:
Most of Europe operates on a 24 hour clock. This means that 6:00 pm is 18:00, etc.

Tipping:
Tips are an important part of earnings for your guides and bus drivers. Although you should tip according to your discretion and satisfaction, we recommend that you bring $130 per person and place in tip envelopes (included in your final documents package) as follows:

•Tour escort who is with you throughout your tour or for the whole day should be tipped approx. $90 total ($10 per person per day, depending on level of satisfaction)

•Bus driver $30 total ($5 per person per day, depending on level of satisfaction)

It is suggested to provide the tour escort and the bus driver their tip money the day prior to your return.

•Spiritual Director/ Your Priest: Gift or donation to the Spiritual Director is at your own discretion.

Restaurants, hotel staff, luggage handler and bell boy tips are included in your package price. No additional tips should be given.

Hotels / Accommodations:
Rooms may be smaller than you are used to based on European standards. Mini-bar items and access to pay TV channels are at your own expense. King / Queen size beds are rare in Europe. In some hotels, key cards operate the room lighting systems and/or the elevator. Fixtures in bathrooms and bedrooms are not standardized. While most hotels do offer a hair dryer in the bathroom, we recommend bring one if it is essential to you. Most hotels provide toiletries (shampoo, lotion), we strongly recommend that you bring an adequate supply with you.

Please note that while we do request non-smoking rooms for our clients, hotels are less stringent about enforcing these rules outside of the USA.

Remember to frequently check your hotel bulletin board for important information, suggestions, or any last-minute changes from your tour escort.

Electricity:
The voltage used is 220 volts AC, single phase 50 cycles (the U.S. uses 110/120 volts). Unless you use a good quality electric current converter, the heavier voltage will instantly burn out any electrical equipment you wish to use abroad. Before leaving home, you will need to purchase an international adapter so your two-prong plug will connect to the various local electrical supply outlets (check that it is sufficiently powerful for your appliance), and a converter to convert the 220 volts to 110 volts. Adapter/converter kits that include the entire range of plugs can be purchased at better electrical supply stores. Stores such as Radio Shack, Walmart, K-Mart, Target sell adaptor/converter kits readily. Buying electrical devices in foreign places is not recommended unless you are sure that the current they use is compatible with the current at home. It will likely cost you more than the original price to have an appliance converted.

Telephones:
The telephone country code for Portugal is +351, for Spain is +34, and for France is +33 (from US 011 + coutnry code, followed by the city code and telephone number).

Cell Telephones:
You may bring your cellular phone, but make sure to contact your wireless phone provider and inform them, that you will be traveling out of the country (giving them destinations). Most have an "international plan" if not get one for the trip. This will allow you to make calls to the United States while you are out of the country using your wireless phone. If you have a smart phone with a data plan please make sure to contact your cellular provider to inquire about an international data plan. International data usage can be VERY expensive. We suggest you get a generous plan or disable your data while traveling.

A Magnificat book has been provided to you for daily prayer and reflection. Please note you can now download the Magnificat App to your smartphone. However it will require international data consumption so make sure you have an international data plan prior to departure with your provider. This will be at your additional cost with your mobile provider.

Hotel Telephones:
While telephones offer convenience, they do tend to cost substantially more than public phones. You may choose to utilize a calling card to be more cost efficient, however, be advised that most hotels charge a connection fee which ranges from $1.00 to $5.00 for such calls.

Public Telephones:
Public phones are found in cafes, restaurants, Métro stations, post offices, airports, and train stations, and occasionally on the streets. Finding a coin-operated telephone in Europe is an arduous task. A simpler and more widely accepted method of payment is the télécarte, a prepaid calling card available at kiosks, post offices, and Métro stations and costing € 7.50 (EURO) - € 15 (EURO) ($9.75-$20) for 50 and 120 units, respectively. A local call costs one unit, which provides you 6 to 18 minutes of conversation, depending on the rate. Avoid making calls from your hotel, which might double or triple the charges. To make a direct international call, first dial 00, listen for the tone, and then slowly dial the country code, the area code, and the local number. The country code for the U.S. and Canada is 1. A reasonable way to communicate.

Public Toilets:
Known as WC, and available in most tourist locations. Be prepared with tissues in your pocket at all times. Also, be aware that some public toilets are staffed by attendants who ask for a small "user's fee".

Photography:
If you are bringing a digital camera, make sure to bring extra batteries. If not digital, remember to bring plenty of film (200 or 400 speed is recommended for outdoor and indoor-flash photography). Photography is not allowed in some museums and in some security-conscious facilities.

Terrain:
Europe is based on a myriad of old buildings, and there are split-levels and uneven surfaces everywhere; please watch your step! Due to the structure of old buildings, access to some establishments may not be convenient for wheelchair use, and facilities for the disabled in general may be limited. Many areas are pedestrian only and have cobblestones. High-heeled shoes are not suitable for cobblestone streets; rubber-soled walking shoes are recommended. Many streets in Europe are narrow, and due to strict traffic regulations, the buses are not always permitted to drop groups off directly in front for their destination. Please be prepared to walk.

Taxis:
Be wary of any person approaching you offering unofficial taxi services. If you do not have an airport transfer included and you need transportation, make your way to the official taxi desk or to the regular taxi line outside the terminal; choose only those vehicles with a meter and a taxi sign. We recommend you pre-negotiate the fare, as taxi drivers in some countries may attempt to overcharge unwary travelers.

Capital:
Lisbon is the capital of Portugal. Other major cities are Agualva-Cacém, Águeda, Almada, Fatima, Funchal, and Coimbra. Portugal is bordered by the Atlantic Ocean to the west and south and by Spain to the north and east.
Madrid is the capital of Spain. Other major cities are Barcelona, Valencia, Sevilloe, Zaragoza, Murcia and Palma de Mallorca. Spain is bordered bordered to the south and east by the Mediterranean Sea except for a small land boundary with Gibraltar; to the north by France, Andorra, and the Bay of Biscay; and to the northwest and west by the Atlantic Ocean and Portugal.
Paris is the capital of France. Other major cities are Marseilles, Lyons, Toulouse, Nice, Nantes, Strasbourg, Montpellier, Bordeaux and Rennes. France is situated in Western Europe, and shares borders with Belgium, Spain, Germany, Switzerland, Andorra, Luxembourg and Monaco.

Local Customs:
A different way of life in some countries on tour may take you by surprise, but if you travel with an open mind and respect local customs and culture, you should find it easier to adapt to and enjoy your new surroundings. Standards of living may not be quite what you are used to, but there are compensations – a closer sense of reality and a more authentic feeling of locale. Due to cultural differences in Europe you may not be greeted quite as cheerfully as back home; smiling is generally reserved for intimate friends! So be especially wary of people presenting themselves as “instant friends” and never accept any offer of food or drink from strangers.

Shopping Hours:
Department stores are open Mon-Sat 9:00-6:30. Some shops close 12:00-2:30. Food shops open 7:00-6:30 or 7:30. Some food shops (particularly bakers) open Sunday mornings, in which case they will probably close Monday. Many shops close all day Monday or Monday afternoon. Hypermarkets are normally open until 9:00 or 10:00.

Shopping:
Most stores and businesses are closed on Sundays through out Europe. Many stores in Europe are also closed from sundown on Saturdays. Stores are open daily from Monday to Saturday. Some observe a "siesta" from 1pm to 4pm, re-opening until 7pm. Some malls close later in the day and are open Saturdays after sundown. Ask your tour escort for regional specialties products which the countries/cities in your itinerary are known for (i.e. Paris is known for fashion, Venice is known for hand blown glass, Santiago de Compostela for the pilgrim shell, etc.).

Enjoy some stress-free Christmas shopping during your travels; small, light items that you can easily carry home make splendid and festive gifts. Don’t forget to buy something nice for yourself too, to take home to evoke pleasant memories of your vacation abroad.

If you purchase a video or DVD, please check very carefully that it is compatible with your home viewing system (for USA and Canada – VHS NTSC and DVD region 1; for Australia, New Zealand and Pacific – VHS PAL and DVD region 4).

Sales tax or VAT (value added tax) is already included on price tags; VAT refunds, if applicable, may sometimes take up to three months to process.

Whenever traveling abroad, be aware of your personal belongings when shopping in crowded areas.

U.S. Customs:
U.S. citizens who have been in Europe for more than two days may return to the United States with up to $800 worth of merchandise duty-free. For those who wish to bring more home with them, a flat rate of 3% duty is levied on the next $1,000 worth of purchases. It's a good idea to retain the receipts from your purchases should they be requested by a Customs Inspector upon your return to the United States. For details visit the U.S. Customs and Border Protection website http://www.cbp.gov/xp/cgov/travel.

Traveling International – Register with US State Department
Enroll with The Smart Traveler Enrollment Program (STEP) - https://step.state.gov/step. It is a free service to allow U.S. citizens and nationals traveling abroad to enroll their trip with the nearest U.S. Embassy or Consulate. For 24 Hour Consular Emergency Line: U.S. 1.888.407.4747 / Outside the U.S. 1.202.501.4444

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Meals / Food:
Most European countries tend to dine later than we are accustom to. Please expect that your dinners will be scheduled around 7:30 pm to 8:00 pm. Most breakfasts are buffet style. Unlike in the USA, it is frowned upon to take food out of the breakfast room. Most dinners will be served "sit down" with a pre-determined 3 or 4 course meal. Your meals include iced tap water and coffee or tea. All other beverages, including bottled water, will be at additional cost. While some restaurants may be able to provide for a special diet, such as vegetarian or salt-free, there is no way for us to guarantee this. Please note, vegetarian meals tend to lack variety and imagination.

Check with your tour guide or concierge for a list of good restaurants. Food is generally safe to eat. Should you want to feel "at home", many American franchises now operate in Europe: Burger King, McDonalds, Subway, Pizza Hut, Domino's Pizza, Kentucky Fried Chicken, and more.

Tap Water:
Due to differences in mineral and micro-biotic levels, we recommend that you avoid consuming local tap water (including ice), as it may upset your stomach.

General Information About Your Pilgrimage Destination(s):

Climate in Portugal:

City		Jan	Feb	Mar	Apr	May	Jun	Jul	Aug	Sep	Oct	Nov	Dec
Lisbon	Low	47	48	51	54	56	60	63	63	62	58	53	48
	High	59	61	63	68	69	74	78	79	77	72	65	60
Fatima	Low	43	44	49	52	55	58	60	60	59	64	50	45
	High	56	57	62	65	65	70	72	73	71	67	62	57

Climate in Spain:

City		Jan	Feb	Mar	Apr	May	Jun	Jul	Aug	Sep	Oct	Nov	Dec
Avila	Low	35	36	42	45	51	59	64	63	58	50	42	36
	High	48	52	59	65	71	81	89	87	78	66	56	51
Barcelona	Low	44	45	49	52	58	65	70	70	66	59	52	46
	High	55	57	61	65	71	78	83	82	77	70	62	56
Garabandal	Low	45	48	50	55	60	65	68	70	68	60	55	45
	High	55	58	60	65	70	76	78	80	78	70	65	55
Madrid	Low	35	36	42	45	51	59	64	63	58	50	42	36
	High	48	52	59	65	71	81	89	87	78	66	56	51

Climate in France:

City		Jan	Feb	Mar	Apr	May	Jun	Jul	Aug	Sep	Oct	Nov	Dec
Lourdes	Low	28	32	40	48	50	70	75	70	60	50	40	32
	High	41	47	55	65	78	85	95	85	78	65	50	45
Lyon	Low	34	34	38	43	50	58	61	61	54	47	40	36
	High	43	47	54	58	67	74	81	79	72	61	50	45
Marseille	Low	38	38	43	47	54	61	67	65	61	52	45	38
	High	52	54	58	63	70	79	85	83	77	68	58	54
Nice	Low	43	43	47	49	56	63	67	68	63	56	49	43
	High	56	56	58	61	67	74	79	81	76	68	61	56
Paris	Low	34	34	38	43	49	54	58	58	61	47	40	36
	High	43	45	52	58	65	70	76	76	70	59	49	45

Due to global weather changes, regional temperatures may deviate from the norms. We recommend layered, easy care, loose-fitting clothing, an item or two for rain or unseasonable temperatures and something warmer. Light-weights for summer. Medium-weights for winter with heavier clothing for inland areas. It is a good idea to pack waterproof clothing at any time of year.

Mid-summer advice:
Wear a sunhat and loose-fitting clothing, drink at least one liter (one quart) of mineral water a day if you can (carry a small bottle in your hand luggage); avoid eating too much ice-cream and reduce the amount of ice in drinks. A small battery-operated fan may be useful in warm weather.

Language:
The official language of Portugal is Portuguese, of Spain is Spanish, and of France is French. English is widely spoken, and many signs appear in English too.

Languages:

Useful Portuguese Phrases

Must Know Travel Terms	Portuguese Phrase & Prounciation	Spanish Phrase & Pronunciation	French Phrase & Pronunciation
Hello	Olá “ola”	Hola/Buenos días "oh-lah/bweh-nos dee-as"	Bonjour  "bohn-joor"
Goodbye	Tchau "chow”	Adiós "ah-dyos"	Au revoir  "o re-vwoir"
Yes	Sim “ssi”	Sí "see"	Oui  "we"
No	Não “nau”	No "noh"	Non "no"
Please	por favor “pur fa-vour”	por favor “por fah-bor”	S'il vous plaît  "see-voo-play"
Thank You	obrigado/obrigada “o-bri-ga-du/o-bri-ga-da”	Gracias "grah-thyas"	Merci "mer-see"
Excuse Me	com licença “ko li-cess-a”	Disculpe "dees-kool-peh"	Excusez-moi "ex-scyuuz-eh mwah"
Do you speak English?	Você fala Inglês? “vo-say fala ing-less”	Habla usted inglés? "ah-blah oo-steth een-gles"	Parlez-vous l'anglais?  "par-lay voo l'anglay"
Can you help me?	Podes me ajudar? “po-dess mee a-ju-dar”	Me puede ayudar? "meh poo-eh-deh ah-yoo-dar"	Est-ce que vous pouvez m'aider? "essker voo poovay may-day"
I don't understand	Eu não entendo. “e-u nau in-ten-du”	No entiendo "noh en-tyehn-doh"	Je ne comprends pas "zher ner kong-prahng pah"
How much?	Quanto custa? “ku-a-tu kuss-ta”	Cuánto cuesta? "kwan-toh kwes-tah"	Combien? "kong-byang"
Where is...?	Onde e o...? “own-de eh oh”	Dónde está...? "don-deh es-tah"	Où est...? "oo ay"
bathroom/restaurant/hotel	banheiro/restaurante/hotel “ban-i-ero/res-tau-ran-te/hotel”	baño/restaurante/hotel "ban-yo/res-tau-ran-te/hotel"	toilettes/restaurant/hôtel "tuoy-let"/"restaurant"/"oh-tel"
Taxi, please.	Táxi por favor “taxi pur fa-vour”	Taxi, por favor "taxi por fah-bor"	taxi, s'il vous plaît "taxi, see-voo-play"
Where is the hospital?	Onde está o hospital? own-de esta o os-pee-tal”	Dónde está el hospital? "don-deh es-tah el os-pee-tal"	où est l'hôpital? "oo ay lo-pit-ah?"

Passports:
All foreign (non-European) nationals need a valid passport to enter Europe. For an up-to-date country-by-country listing of passport requirements around the world, go to the "Foreign Entry Requirements" page of the U.S. State Department website at http://travel.state.gov/passport/passport_1738.html.

All U.S. citizens must have a valid passport to enter Europe . Please note that for most European travel your passport MUST be valid for 6 months after your scheduled return date.

A visa is not required for citizens of the USA for most destinations serviced by Medjugorje Web. For example the following countries do not require US citizens to obtain a visa for entrance: Portugal, Spain, France, Italy, Germany, Croatia, Bosnia, Austria, Poland, Hungary, Ireland, Israel, Czech Republic, Turkey, Greece. Please be advised that it is the passengers responsibility to reconfirm if any visa's are required for their trip itinerary.

Visas:
U.S. citizens do not need an entry permit (visa) to stay in Europe as either tourists or on a business trip for a period of up to three months. (If you enter Europe under the Visa Waiver Program, you are not allowed to take up any employment there.)

Portuguese Embassy in USA:
http://portugal.usembassy.gov

More information is available from the Consulate Section of the Portugal Embassy, 2012 Massachusetts Avenue, NW Washington, D.C., 20008. (202) 328 8610.

Embassy in Portugal:
Americans living or traveling in Europe are encouraged to register with the nearest U.S. Embassy or Consulate through the State Department's Travel Registration web site https://travelregistration.state.gov/ibrs/ui/ , and to obtain updated information on travel and security issues. Americans without Internet access may register directly with the nearest U.S. Embassy or Consulate. By registering, American citizens make it easier for the Embassy or Consulate to contact them in cases of emergency.

United States Embassy
United States Embassy
Avenida das Forças Armadas
1600-081 Lisboa

Apartado 43033
1601-301 Lisboa
Tel.: 351-21-727-3300
Fax: 351-21-726-9109
E-mail: lisbonweb@state.gov http://portugal.usembassy.gov

Spanish Embassy in USA:
http://www.maec.es/subwebs/Embajadas/Washington/en/home/Paginas/Home.aspx

Spain Embassy,
2375 Pennsylvania Ave,
NW Washington, D.C., 20008.
Tel: +1-202-452-0100, +1-202-728-2340
Fax: +1-202-833-5670 Email: spain@spainemb.org.

Embassy in Spain:
Americans living or traveling in Europe are encouraged to register with the nearest U.S. Embassy or Consulate through the State Department's Travel Registration web site https://travelregistration.state.gov/ibrs/ui/ , and to obtain updated information on travel and security issues. Americans without Internet access may register directly with the nearest U.S. Embassy or Consulate. By registering, American citizens make it easier for the Embassy or Consulate to contact them in cases of emergency.

United States Embassy
Madrid, Spain:
Consular Section
C/ Serrano, 75 28006 Madrid:
Tel: 91 587 2244
Fax: 91-587-2303
Email: amemb@embusa.es http://www.embusa.es/indexbis.html

French Embassy in USA:
French Embassy, 4101 Reservoir Rd. NW, Washington, DC 20007 (tel. 202/944-6195; www.consulfrance-washington.org, or from the visa section of the French Consulate at 934 Fifth Ave., New York, NY 10021 (tel. 212/606-3600; www.consulfrance-newyork.org.

Embassy in France:
Americans living or traveling in France are encouraged to register with the nearest U.S. Embassy or Consulate through the State Department's Travel Registration web site https://travelregistration.state.gov/ibrs/ui/ , and to obtain updated information on travel and security issues. Americans without Internet access may register directly with the nearest U.S. Embassy or Consulate. By registering, American citizens make it easier for the Embassy or Consulate to contact them in cases of emergency.

Paris: 2, rue St. Florentin, 75001 Paris (Place de la Concorde, Métro stop: Concorde). ~ Tel. 011-33-1-43-12-22-22 or (in France) 01-43-12-22-22; fax 01-42-61-61-40. Further information can be obtained at the U.S. Embassy web site.

Marseille: Place Varian Fry, 13086 Marseille ~ Tel. 011-33-4-91-54-92-00, ext. 304, or (in France) 04-91-54-92-00, ext. 304; fax 011- 33-4-91-55-09-47.

Strasbourg: 15, avenue d'Alsace, 67082 Strasbourg ~ Tel. 011-33-3-88-35-31-04 or (in France ) 03-88-35-31-04; fax 011-33-3-88-24-06-95. The Consulate General in Strasbourg does not produce passports on the premises. American citizens in this area whose passports are lost or stolen and who have urgent travel needs should contact the U.S. Embassy in Paris.

Nice: 7, avenue Gustave V, 3rd floor, 06000 Nice ~ Tel. 011-33-4-93-88-89-55 or (in France ) 04-93-88-89-55; fax 011-33-4-93-87-07-38.

European General Emergency Code: 112

Emergency Telephone Numbers in Portugal:
Emergency Police: 112
Ambulance/Medical: 112
Emergency/Fire: 112

Emergency Telephone Numbers in Spain:
Emergency Police: 092
Ambulance/Medical: 061
Emergency/Fire: 080,085

Emergency Telephone Numbers in France:
Emergency Police: 17
Ambulance/Medical: 15
Emergency/Fire: 18

For Additional Information About Your Destination:

Please visit the official tourism website as follows: www.visitportugal.com

Please visit the official tourism website as follows: http://www.okspain.org/

For Additional Information about travel to Lourdes please visit: www.lourdes-infotourisme.com

Please visit the official tourism website as follows: http://us.franceguide.com

US Offices for the Portuguese tourist board:
New York: 590 Fifth Avenue, 3rd Floor ~ New York, NY 10036, USA Tel. (646) 723-0200 ~ tourism@portugal.org

US Offices for the Spanish tourist board:
Miami: 1395 Brickell Avenue, Suite 1130, Miami, FL 33131~ Tel: (305) 358-1992 ~ Fax: (305) 358-8223 ~ oetmiami@tourspain.es

Chicago: 845 North Michigan Ave, Suite 915-E, Chicago, IL 60611 ~ Tel: (312) 642-1992 ~ Fax: (312) 642-9817 ~ chicago@tourspain.es

Los Angeles: 8383 Wilshire Blvd., Suite 956, Beverly Hills, CA 90211 ~ Tel: (323) 658-7188 ~ Fax: (323) 658-1061 ~ losangeles@tourspain.es

New York: 666 Fifth Avenue, 35th Floor, New York, NY 10103 ~ Tel: (212) 265-8822 ~ Fax: (212) 265-8864 ~ nuevayork@tourspain.es

US Offices for the French tourist board:
Chicago: 205 N. Michigan Ave, Suite 3770, Chicago, IL 60601 ~ Tel (514) 288-1904 ~ info.chicago@franceguide.com

LA: 9454 Wilshire Blvd, Suite 715, Beverly Hills, CA 90212 ~ Tel (514) 288-1904 ~ Fax (310) 276-2835 ~ info.losangeles@franceguide.com

New York: 444 Madison Avenue, New York, NY 10022 ~ Tel (514) 288-1904 ~ Fax (212) 838-7855 ~ info.us@franceguide.com

What to Pack:

Clothing:
Due to global weather changes, regional temperatures may deviate from the norms. We recommend layered, easy care, loose-fitting clothing, an item or two for rain or unseasonable temperatures and something warmer.

For Winter, Early Spring, and Late Fall: be sure to back a warm jacket, a hat, scarf and gloves. Just in case.

For Summer, Late Spring, and Late Summer: Bring a sunhat and plenty loose-fitting clothing. Don't forget a lightweight sweater for the evenings as some places may be a little cooler than others.

A note about summer attire; shorts (or mini skirts) and bare shoulders are considered inappropriate at some religious sites. For men, shorts that can be transformed by zippers into trousers may be convenient.

Bring an all-weather coat, just in case. We strongly recommend that women bring a shall or sarong which can be placed conveniently in their day bag, so that they may drape their shoulders, or tie around their waists in the more religious sites.

Make sure you have a good pair of walking shoes. If new, make sure you walk in them for a couple of weeks to break them in. On the plane you will want to wear loose-fitting clothes and pack a pair of slippers to wear for the flight, as well as a lightweight jacket. Make sure your shoes are lace-up, as your feet may swell a little.

General Clothing for Men:
Jeans, casual slacks, short and/or long sleeve shirts, socks, undergarments, and light jacket or coat.

General Clothing for Women:
Jeans, long skirts, casual dresses, casual slacks, short and/or long sleeve, socks, stockings, undergarments, and a light jacket or sweater is suggested.

Other Suggested Items to Bring (check list):
__ Inflatable head & neck rest, eye mask, foam earplugs (for flight)
__ Portable alarm clock
__ Flashlight with extra batteries: take batteries out while traveling
__ Old towel or small plastic bag to sit on outside
__ Handy wipes: freshening up during the day
__ Travel pack size Kleenex.
__ Extra batteries for flashlight, camera, recorders
__ Tape recorder or journal for Mass, and talks
__ Extra film for camera: expensive outside of US
__ Travel size poncho, in camping section of Wal-Mart
__ Optional grocery size plastic bags: 1-2 for dirty clothes or items you purchase
__ Soap-small bar travel size
__ Shampoo-travel size or put some in a small container; don't carry some big bottle
__ Toothbrush & Toothpaste-travel size
__ Deodorant-travel size
__ Chap stick
__ Comb/Brush
__ Aspirin/Advil, Etc.
__ Feminine protection
__ Laxative/Imodium
__ Band-aids
__ Dramamine or Bonine - if subject to motion sickness
__ Pepto Bismol- tablets
__ Sominex
__ Allergy/cold medicine; tablets (put medicines in a sandwich bag)

Health Care:
Some people find that taking them selves off caffeine and taking compounds high in anti-oxidants to be helpful in combating jet lag. You can also take Jet-stress or Cell Guard which are herbal complexes designed to combat jet lag. Ginger can be helpful in motion sickness. Melatonin helps to allow you to sleep on the plane. These items can be found at most health food stores.

What If...& Frequently Asked Questions:

What should I do if my flight is cancelled or delayed?
If your flight is cancelled or delayed it is imperative that you work DIRECTLY with the airlines at the airport to arrange for alternate flights or protection. Please note that once your tickets have been issued or you have checked in for your flights, we can no longer make any changes to your flight itinerary. This can only be done by the airlines. In such case, remember, the squeaky wheel gets the grease, so be persistent. However, it is important to remember that it is not the airline agents fault, so try your best to remain courteous to them, as you may find that you receive more assistance this way. Please be advised that the airlines are not required to offer reimbursement for personal expense or overnights when delays/cancellations occur due to weather. We strongly recommend the purchase of Travel Insurance for this reason (http://www.medjugorje.org/insurance.htm).

What should I do if I miss my flight due to my late arrival at my departure airport?
If you should miss your flight, due to your own late arrival at your departure airport, it is imperative that you work DIRECTLY with the airlines at the airport to arrange for alternate flights. You will incur additional costs (minimum of $200 per person) for such changes. Please note that you should contact us once your alternate arrangements have been made so that we may arrange for a private transfer (at your expense) if necessary.

What happens if I miss my group transfer upon arrival?
If your plane arrives late, or you are re-routed you will probably miss the group transfer which is included in your package. In such circumstances you will need to pay for a taxi or private transfer to take you to your hotel. This cost will be at your own expense, and you may submit a claim to the airlines for reimbursement upon your return and/or to your travel insurance. For most destinations taking a taxi from the airport to your hotel is the easiest and least expensive course of action. However, for some destinations even a taxi can be very expensive due to the distance you are traveling. If you prefer to have a private transfer arranged for you in lieu of taking a taxi, you will need to contact us to advise us of your flight delay and new arrival time at least 4 hours prior to your new arrival time. In this case we will do everything possible to arrange for a private transfer to meet you upon your arrival, however, you will be responsible to remit payment to your driver upon drop off at your destination. If you arrive at your destination, and are unable to locate your driver or a taxi, please call your local emergency contact (listed in your Final Instruction Booklet) so that they may dispatch a transfer for you. Please remember to save your receipts. We strongly recommend the purchase of Travel Insurance for this reason.
(http://www.medjugorje.org/insurance.htm).

What happens if I have a problem or complaint during my trip?
If you have any problems, concerns, or complaints during your trip, please communicate them IMMEDIATELY to your tour escort. Your tour escort is at your disposal to assist you with all your needs including issues with your hotel room, meals, etc. Remember, there is very little that can be done to undo a problem once you have returned home, but, most of the time your tour escort can address any concerns you may have swiftly. However, if the issue is not resolved to your satisfaction by your tour escort, then please contact our office.

What should I do if I want to change my ticket?
If you would like to change your ticket for any reason once it has been issued you MUST work DIRECTLY with the airlines. You will incur additional costs (minimum of $200 per person) for such changes.

For more on our general terms and conditions visit http://medjugorje.org/tandc.htm

Please share with us your feedback upon your return!

Medjugorje Web 772 N Peace Rd. DeKalb, IL 60115

877.Web.Medj (932-6335)

815.333.2338 Fax

Email: sshawl@medjweb.com