Terms and Conditions - All Pilgrimages Except Medjugorje
Terms and Conditions for Medjugorje Pilgrimages
All our pilgrimages, with the exception of Medjugorje, are provided in cooperation with 206 Tours. This cooperation guarantees first class hotels, a Catholic priest accompanying every group as Spiritual Director, and an experienced Catholic guide throughout the pilgrimage. It also virtually eliminates the risk of cancellation due to lack of participation.
DEPOSIT AND REGISTRATION
A $400 per person deposit is required at the time of booking with a completed reservation application. Fax, internet, e-mail, or phone reservations are welcome. Deposit and/or payment in full must be received within 7 days of booking or reservation will cancel. Full payment is due 60 days prior to the departure date. If a booking is made within 60 days of departure, full payment is required at the time of booking. If deposit is received less than 30 days before departure, please include a $50 late fee with your final payment. Packages shipped outside of the USA will incur additional shipping charges.
FORM OF PAYMENT
Bank/Certified/Checks, Money Orders, ACH (check by phone) or Wire Transfers (please fax a copy of bank confirmation when wiring funds) are accepted forms of payment at any time. Personal checks are acceptable if received more than 30 days prior to departure date. Medjugorje Web Pilgrimages accepts PayPal payments (send to: firstname.lastname@example.org). You may also make Direct Credit Card Payments (American Express, Discover, Visa and Master Card). In order to speed the processing of deposits and final payments, please note the departure date on deposit and balance of payment checks. Every reservation must be accompanied by a signed application. Returned checks will incur a $50 service fee. In case of computer or human billing error, we reserve the right to re-invoice participants with corrected billing.
Rates shown on website are based on double or twin occupancy and are as per each program's inclusions. All prices are shown in U.S. Dollars and are calculated on currency rates and fares in existence on September 1, 2014. Medjugorje Web Pilgrimages reserves the right to alter prices at any time prior to departure and without prior notice if circumstances so warrant. Any devaluation or revaluation of currencies may effect published price.
Items of a personal nature, such as telephone calls, mini bar, laundry, food, beverages or alcohol not included and not on regular d'hote menu (these extra items will be billed to you before leaving the hotel or restaurant); room service, optional activities, and laundry. Insurance, Extended Cancellation Protection Plan @ $299, portage at airports, excess baggage fees and passport or visa fees.
PASSPORTS, VISAS & DOCUMENTS
A valid US passport is required for US citizens. If you do not have a valid passport please contact your closest passport office. Passports must be valid at least 6 months after return date for Israel, and 3 months for Europe. US or Canadian citizens do not need to obtain visas for our pilgrimages. For all other nationalities please consult the country's consulate. When and if visa is required it is passenger's responsibility to obtain one. Cancellations due to lack of appropriate documents will incur usual penalties.
Final documents are shipped at 4 weeks prior to departure. Documents are not guaranteed if final payment is not received on time. Upon receipt of your documents you are responsible to check your itinerary, spelling of your name as per your passport, dates, times and other important information to insure their validity. Should your final documents have any errors it is the passenger's responsibility to contact us immediately.
Medjugorje Web Pilgrimages/206 Tours and suppliers contracted for services reserve the right to refuse to accept or retain any person whose behavior is deemed likely to affect the smooth operations of a tour, or adversely affect the enjoyment or safety of other passengers. Medjugorje Web Pilgrimages/206 Tours, its agents, and suppliers shall be under no liability to any such person for refund, compensation, repatriation or any other matters arising.
CANCELLATIONS AND REFUNDS
Once a deposit or partial/full payment has been made, cancellations will only be accepted in writing. Cancellation terms will be applied based on the date that the written cancellation is received. In addition to a $300 per person administration fee, the following charges apply:
60 - 46 days prior to departure 10%
45 - 21 days prior to departure 50%
20 - 03 days prior to departure 80%
02 days prior to departure or less no refund
Additionally, once tickets are issued the ticket value is non-refundable. Requests for a refund must be in writing (mail, fax or e-mail). Phone calls cannot be used as a form of cancellation. Refunds will be issued within 30 to 60 days of receipt of written notice. No change of names or substitutions are permitted. No refund or cancellation fees will be waived due to death or sickness.
Travel Guard - Faith Travel Plan Insurance
We are proud to offer Travel Guard's - Faith Travel Insurance Plan to US and Canadian residents. Travel insurance can protect you from a variety of unforeseen issues and problems, and we strongly recommend you consider adding this protection to your pilgrimage with us.
Travel Guard's Faith Travel Plan provides travelers with enhanced worldwide coverage as well as customized services such as last-minute safety advisories or travel information specific to their upcoming pilgrimage.
To include any pre-existing medical conditions you must purchase Travel Guard insurance within 14 days of booking with us. You can purchase insurance up to 48 hours before departure but pre-existing medical conditions are excluded.
The cost of the insurance is determined by the state you live in, your age, length of your pilgrimage, and total cost of the pilgrimage. We are happy to provide you with a quote at any time. You can check the insurance quote box on your reservation form, or call or email us at any time.
If you have any questions regarding cancellation coverage we strongly suggest you speak directly with the Travel Guard World Service Center at: 1-800-826-4919
Medjugorje Web Pilgrimages will assume no responsibility for, and cannot be held liable for, any Wrongful, Negligent or Unauthorized Acts or Omissions of any travel agent or travel agency other than that of Medjugorje Web Pilgrimages, Inc. itself, and its own employees.
Air transportation is in economy class on IATA-approved carriers. Ticketing must be completed no later than 14 days prior to departure. Fares are based on levels in effect at the time of printing and prices and schedules are subject to change without notice. All is subject to the airlines terms of carriage. Medjugorje Web is not responsible for any cancellations, loss, delays, injury, illness, or expenses incurred due to actions made by the airlines. Business class is available at additional cost for the Trans-Atlantic portions of your ticket. For any issues which arise in relation to airline service complaints and compensation should be addressed to the specific carrier.
AIRPORT TAXES, FEES & FUEL CHARGES
Airport taxes (up to $800) are included in our pilgrimages packages. Airport taxes are based on departure city and government fees (airport taxes include Federal Inspection Fees for the U.S. Customs and Immigration; International Air Transportation Tax; Agricultural tax; security fees, and other airport related taxes).
Random seats are assigned for all group participants. If you would like to secure a specific seat, or sit with a companion please advise us of such request at the time of booking, we will make an effort to accommodate you, however we cannot guarantee. If you must have specific seat we recommend you to be at the airport at least three hours prior to departure and arrange the seat assignment with your airline's gate agent. Bulkhead and exit row seating can never be requested prior to the day of departure. Medjugorje Web Pilgrimages can never guarantee specific seats, are at the discretion of the airline & seats are pending availability, subject to aircraft/seat map changes.
Transfers are NOT included in Land Only packages. From time to time, a tour may be canceled due to non-materialization. If you choose to purchase a Land Only package and arrange your own domestic or international flight independently of us, be advised that Medjugorje Web Pilgrimages is not responsible for domestic or international flights or transfers of any kind. Furthermore, Medjugorje Web Pilgrimages is not responsible for airline penalties caused by date or tour schedule changes. Booked or purchased items outside of Medjugorje Web Pilgrimages are sole responsibility of client.
Our programs include group round-trip transfers. Pilgrims or passengers who did not purchase "all-inclusive tour" or who purchased land only package and are arriving or leaving independently must transfer at their own expense. Expenses incurred for transfers due to lateness of flights are at the expense of the passenger and may be claimed for reimbursement from the airlines. No smoking is allowed on motor coach.
Hotel accommodations are based on twin-bedded or double rooms. Medjugorje Web Pilgrimages reserves the right to substitute similar category hotels without prior notice.
PRIVATE ROOMS and SINGLE SUPPLEMENT
A limited number of single rooms is available (on request basis only) at the supplement price. Single rooms provide privacy, but they are in some hotels smaller than twin or double rooms and sometimes may be poorly located, especially in the older hotels. As a general ratio we are able to confirm 10% of the total number of group participants in single rooms. If ratio is higher special supplements may be implemented for something referred to "single in double room" at an additional rate to the single supplement rate listed. If passengers are traveling alone and wish to have Medjugorje Web Pilgrimages assign a roommate we will do our best, however, if we do not succeed in assigning a same sex roommate for you we will provide you with a single room free of charge. Otherwise, the passenger will be responsible for the additional Single Supplement fees.
In most hotels (other than Paris) triple accommodation is possible, however, no reduction in cost is available. Due to pace of our pilgrimage schedule it’s a challenge to open up all 3 suitcases and everyone’s hand luggage; take showers and be on the move within appropriate time. First Class and Superior Tourist Class Hotels in general are not set up for triple rooms. Hotels usually either add a third bed which is like a fold up bed or a sofa bed. At times such as in Paris it is either impossible or worse it’s the “Murphy bed” . For that reason we discourage booking triple rooms.
Most trips includes two meals per day (breakfast and dinners) which are served at your hotel or local restaurants. Beverages are not included with dinners where not indicated. In case you chose not to have a meal, there is no refund for unused meals. Although we can not guarantee, we will try and accommodate each special meal request on flights as well as at hotels. Please advise of such a request at the time of booking. We can not guarantee that special meal/diet requests can be met.
Each tour participant is permitted to bring one checked suitcase, one small carry on bag (8" x 14" x 22"), and one personal item (i.e. purse, laptop case). In general, the airlines permit 1 checked bag weighing up to 50 lbs (23 kg) and maximum dimensions of 62 in (158 cm) calculated by adding the length + the width + the height of the bag. Please check with your specific airline to verify the size and weight allowances. Medjugorje Web Pilgrimages/206 Tours is not responsible for the loss of, theft of, delay, or damage to a participant's belongings.
Medjugorje Web Pilgrimages/206 Tours acts as a tour operator. The suppliers providing transportation, sightseeing arrangements and hotel accommodations for the tour program are independent contractors and are not agents or employees of Medjugorje Web Pilgrimages/206 Tours. All coupons, receipts and tickets issued are subject to the terms and conditions specified by suppliers. By utilizing the service of the suppliers, you agree that Medjugorje Web Pilgrimages/206 Tours will not be liable for any change in flight or itinerary schedule, strikes, delay, acts of governments, fires, riots, theft, pilferage, epidemics, quarantine, medical or customs regulations, accident, loss, injury, or damage to you or to those traveling with you in connection with any accommodations, transportation or any other services or resulting directly or indirectly from any occurrence or conditions beyond its control, including defects in vehicles, breakdown in equipment, thefts, delay or cancellation of or changes in itinerary for any act, omission, or event during the time you are on board the aircraft. Neither Medjugorje Web Pilgrimages/206 Tours and/or agents of the airlines concerned are to be held responsible for the late arrival of passengers at airports or hotels due to inclement weather, nor are they to be held liable for payment or any refund for transfers or unused hotel accommodations or meals occasioned by such late arrivals at the hotels holding rooms as confirmed itineraries. Passengers must bear all such losses or expenses. To guard against unforeseen health or other circumstances, we recommend you purchase our optional insurances. Medjugorje Web Pilgrimages/206 Tours is not responsible for circumstances beyond its control. In circumstances where trip cancellations resulting from the inability for trip to depart as scheduled, such as cancellations due to acts of war and/or terrorism, war, God, or nature takes place, Medjugorje Web Pilgrimages/206 Tours is not liable for restitution. Though every effort will be made to follow the itinerary, it should be considered as an indication of the tour, rather than a contract of places to be visited. Occasionally local religious holidays, national days, traffic conditions and other events may necessitate changes in the sequence of visits or the missing of certain visits. We will have daily Mass and strive to be in places as indicated. However, sometimes this is not possible as the site may not be available for Mass or itinerary changes are forced upon us. In this case an alternative site for Mass will be arranged.
SPECIAL MEDICAL CONDITIONS THOSE WHO NEED SPECIAL ASSISTANCE
You must report any disability requiring special attention to Medjugorje Web Pilgrimages at the time of registration for any tour. We make every effort to accommodate disabled passengers by reserving for them wheelchair assistance at airports and handicap accessible rooms where available, however, we cannot guarantee and are not responsible for any denial of services by carriers, hotels, restaurants, or other independent suppliers. Be aware that all of our tours are operated outside the U.S. where the Americans with Disabilities Act is not applicable and facilities for disabled individuals are limited. Most transportation services, including the touring motor coaches, are not equipped with wheelchair ramps or lifts. We regret that we cannot provide individual assistance to any tour participant for walking, dining, while in their room, on flight, getting on and off motor coaches and other vehicles, or other personal needs. A qualified and physically able companion(s) must accompany passengers who need special assistance. It is the passenger Traveler's responsibility to arrange for such assistance prior to making their reservations. Motorized scooters are unsuitable and impossible to accommodate. Medjugorje Web Pilgrimages is not responsible for any medical condition that occurs prior, during or after the tour. Additionally, airlines are not able to guarantee or provide assistance for disabled passengers including special seating. Pregnancy, Breast-Feeding, and Pregnant women considering international should be advised to evaluate the potential problems associated with international as well as the quality of medical care available at the destination and during transit. A pregnant woman is advised to with at least one companion; during her pregnancy, her level of comfort may be adversely affected by traveling.
Travelers who are less than 18 years old on the departure date must be accompanied by an adult. Due to heightened security, many countries have adopted practices to prevent international abductions of children. If a child will be traveling with adults other than the parents or with only one parent, it is recommended that a notarized letter be written by the parents or non-traveling parent granting authorization to including the dates of travel. We also suggest that you contact the appropriate consulate and airlines because they may have additional requirements. For the purposes of Medjugorje Web Pilgrimages trips an infant is defined as anyone who is under the age of 24 months for the entire duration of their trip. A child is defined as any one between the ages of 24 months and 11 years for the entire duration of their trip.
Please be aware that during your participation on tours operated by Medjugorje Web Pilgrimages/206 Tours, certain risks and dangers may arise beyond our control including, but not limited to, the hazards of being in undeveloped areas; by boat, train, automobile, aircraft or other means of transportation; the forces of nature, political unrest and accident or illness in remote regions without means of rapid evacuation or medical facilities. Medjugorje Web Pilgrimages/206 Tours does not have liability regarding provisions of medical care or the adequacy of any care that may be rendered. Medjugorje Web Pilgrimages/206 Tours is not responsible for compensation for cities/sites omitted from the itinerary due to circumstances beyond it's control.
PHYSICALITY OF OUR TOURS
Please note that almost all destinations serviced by Medjugorje Web Pilgrimages require physical fitness and a lot of walking, sometimes up/or down the hills and at times very rough terrain. You may certainly stay behind for certain parts of the journey, however, it is suggested that 3 to 4 weeks before your departure one should begin preparing physically begin walking "briskly" 1-2 times a day; build up to 2-3 miles with no discomfort.
SERVICE INQUIRIES AFTER THE TRIP
If upon returning from your trip, you wish to inquire about any services provided, please ensure that all correspondence is received by Medjugorje Web Pilgrimages, 772 N Peace Rd, DeKalb, IL 60115, within 45 days of the tour completion date. This will enable us to make a timely investigation.
TOUR CANCELLATION BY OPERATOR
Be clearly advised that from time to time a tour departure may be cancelled due to lack of participation. In such case, the operator's sole responsibility is to provide a full refund. Medjugorje Web Pilgrimages is not responsible and does not assume responsibility for any additional costs or any fees relating to the issuance and /or cancellation of air tickets or other arrangements not made through Medjugorje Web Pilgrimages. Cancellations due to state advisories and/or state warnings, Acts of War, War, Terrorism, Acts of God, Natural Disaster or any other circumstance outside the control of Medjugorje Web Pilgrimages, are not the fault of Medjugorje Web Pilgrimages. Great effort will be made to accommodate move the client to another trip or to revise itinerary, however, cancellation for any of these reasons will not be eligible for refund.
Medjugorje Web Pilgrimages is not responsible for typographical or print Traveler's errors including errors in trip cost. We reserve the right to re invoice or correct billing at any time